If the first rule of public relations crisis management is to tell the story first in order to maintain control, then Oprah Winfrey lost the battle to Kitty Kelley, author of “Oprah, a biography” (Crown Publishers, 2010).
Oprah's unauthorized biography matters
If the first rule of public relations crisis management is to tell the story first in order to maintain control, then Oprah Winfrey lost the battle to Kitty Kelley, author of “Oprah, a biography” (Crown Publishers, 2010).